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Privacy Policy

X-Nav Technologies, LLC, (“X-Nav” or “Company”) complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce. X-Nav has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. X-Nav has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles (collectively, the “DPF Principles”), the DPF Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/list

SCOPE 

This Data Privacy Framework Policy (the “Policy”) sets forth the privacy principles that X-Nav follows when processing Personal Data received from customers or potential customers located in the European Economic Area (“EEA”), Switzerland, and the United Kingdom while providing services from the United States (“USA”). For purposes of this Policy, Personal Data means data about an identified or identifiable individual that is received by X-Nav located in the USA from the EEA, Switzerland, or the United Kingdom, and recorded in any form, and is within the scope of Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), the Swiss Federal Data Protection Act, or the UK Data Protection Act 2018, respectively.

Roles in Data Processing 

X-Nav is the legal manufacturer of hardware and software products and is located in the United States. Therefore, USA-based employees may process Personal Data of customers.

In connection with these products, X-Nav provides customer service, product enhancements, data backup services, and product technical support (collectively “Services”) for the benefit of its customers and prospective customers in the EEA, Switzerland, and the United Kingdom. To perform Services, X-Nav processes the Personal Data that customers have chosen to share with X-Nav. X-Nav has no direct or contractual relationship with the subject of such Personal Data (a “Data Subject”). As a result, when a customer or prospective customer shares Personal Data, the customer or prospective customer is solely responsible for satisfying all legal obligations owed directly to the Data Subject under applicable data protection laws.

X-Nav also collects information of customers and prospective customers in the EEA, Switzerland, and the United Kingdom for the purpose of:

  • Providing and improving our products and services,
  • Communicating, including responding to inquiries, providing customer support, notifying of actions such as field service corrective actions, and notifying of product updates,
  • Emailing special offers on products and services,
  • Processing orders and payments, and completing transactions,
  • Personalizing your experience and delivering tailored content,
  • Analyzing usage trends and improving the functionality of our product and website, and
  • Complying with legal obligations and protecting our rights.

Customers using X-Nav’s devices are responsible for managing the data that they store within X-Nav’s devices.

X-Nav Technologies, LLC may share your data with our partner companies (i.e., local distributors and importers) so that they may offer you X-Nav products and provide local services for X-Nav products.

When X-Nav Technologies, LLC processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

What data do we collect? 

X-Nav Technologies, LLC collects the following data:

  • Personal Information: Name, email address, postal address, phone number, and other contact information.
  • X-Guide Information: Serial Number
  • Occupation Information: Dental specialty
  • Account Information: Username, password, and other authentication credentials.
  • Payment Information: Credit card details, billing address, and payment history.
  • Usage Data: Information about how you interact with our website, products, and services.
  • Device Information: IP address, browser type, device type, operating system, and other technical information
  • Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your browsing activities when you use the X-Nav website.

How do we collect your data? 

You directly provide X-Nav Technologies, LLC with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

 

X-Nav Technologies, LLC may also receive your data indirectly from the following sources:

  • Distributors that you are associated with

How do we store your data? 

X-Nav Technologies, LLC securely stores data at one of the following locations:

  • X-Nav Technologies, LLC headquarters, located at 1555 Bustard Road, Suite 75, Lansdale, PA 19446, USA
  • At a secure server hosted by Linode in Atlanta, GA, USA, which is protected by SOC 1 Type 2, SOC 2 Type 2, SOC 3, HIPAA Type 1, and PCI-DSS.
  • At a secure server hosted by AWS in Virginia, USA which is protected by SOC 1 Type 2, SOC 2 Type 2, SOC 3, HIPAA Type 1, and PCI-DSS.

X-Nav Technologies, LLC will keep your data for as long as you are an X-Nav Technologies customer. Once you are no longer a customer, we will delete your data by removing you from our databases unless required to retain by law.

Security 

X-Nav is committed to safeguarding Personal Data we receive. While X-Nav cannot guarantee the security of Personal Data, X-Nav takes reasonable and appropriate measures to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration and destruction.

X-Nav utilizes a combination of online and offline security, procedures, technology, and organizational measures to safeguard Personal Data. For example, physical security is used to prevent unauthorized access to X-Nav systems. Digital security is in place, including but not limited to network access controls, passwords, access logging, firewalls, role-based restrictions and encryption technology. X-Nav limits access to Personal Data to agents that have a specific business reason for accessing the data. Individuals granted access to Personal Data are aware of their responsibilities to protect such information and are provided appropriate training and instruction.

Marketing and Surveys 

X-Nav Technologies, LLC would like to send you information and surveys about products and services of ours that we think you might like. X-Nav may also send you information about product updates, warranty or product status, new features, and information about your system.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop X-Nav Technologies, LLC from contacting you for marketing purposes or giving your data to other members of X-Nav Technologies, LLC.

If you no longer wish to be contacted for marketing purposes, please email X-Nav Technologies LLC.

What are your data protection rights and choices? 

X-Nav Technologies, LLC would like to make sure you are fully aware of all of your data protection rights for limiting the use and disclosure of your personal data. Every user is entitled to the following:

The right to access – You have the right to request X-Nav Technologies, LLC for copies of your personal data and for X-Nav Technologies to correct, amend, or delete that your personal data where it is inaccurate, or has been processed in violation of the DPF Principles, except where the burden or expense of providing access would be disproportionate to the risks to the your privacy or where the rights of third parties would be violated.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +1 267-436-0420

Or write to us: info@x-navtech.com  

In some cases, when X-Nav receives Personal Data, it does so on its customer’s or prospective customer’s behalf. To request access to, or correction, amendment or deletion of, Personal Data, Data Subjects should contact the X-Nav customer or prospective customer that collected their Personal Data. X-Nav will cooperate with its customers’ and prospective customers’ reasonable requests to assist Data Subjects to exercise their rights under the DPF.

Onward Transfer 

X-Nav may disclose Personal Data to subcontractors and third-party agents who assist X-Nav in providing Services to its customers and prospective customers. Before disclosing Personal Data to a subcontractor or third-party agent, X-Nav will obtain assurances from the recipient that it will: (a) use the Personal Data only to assist X-Nav in providing the Services; (b) provide at least the same level of protection for Personal Data as required by the DPF Principles; and (c) notify X-Nav if the recipient is no longer able to provide the required protections. Upon notice, X-Nav will act promptly to stop and remediate unauthorized processing of Personal Data by a recipient. X-Nav will remain liable for onward transfers to its subcontractors and third-party agents.

 

X-Nav may also be required to disclose, and may disclose, Personal Data in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. To the extent permitted, X-Nav will inform its relevant customer or prospective customer before making such disclosure and provide it with a reasonable opportunity to object to such disclosure.

 

X-Nav will not otherwise disclose Personal Data to third parties.

Privacy policies of other websites 

The X-Nav Technologies, LLC website contains links to other websites. Our privacy policy applies only to our company, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy 

X-Nav Technologies, LLC’s Privacy Policy may be reviewed and amended from time to time, without advance notice, to ensure that an appropriate level of protection for personal information is maintained. All amendments will be posted on this website. Please check back periodically for updates to this Policy.

This privacy policy was last updated on 01 Aug 2024.

Recourse, Enforcement, and Liability 

The Federal Trade Commission has jurisdiction over X-Nav’s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. In compliance with DPF Principles, X-Nav commits to resolve complaints about your privacy and X-Nav’s collection or use of Personal Data transferred to the United States pursuant to this Policy. European Union, Swiss, and United Kingdom individuals with DPF inquiries or complaints should first contact X-Nav:

Call us at: +1 267-436-0420

Or write to us: info@x-navtech.com  

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, X-Nav commits to refer unresolved complaints concerning our handling of Personal Data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to the BBB Process For Consumers (bbbprograms.org), an independent, alternative dispute resolution provider based in the U.S. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit BBB Process For Consumers (bbbprograms.org) for more information or to file a complaint. The services are provided at no cost to you.

Under certain conditions, more fully described on the Data Privacy Framework website at https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf , you may invoke binding arbitration for complaints regarding DPF compliance not resolved by any of the other DPF mechanisms.

How to contact us 

If you have any questions about X-Nav Technologies, LLC’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@x-navtech.com

Call us: +1 267-436-0420

Or write to us at: 1555 Bustard Road, Suite 75, Lansdale, PA 19446, USA

How to contact the appropriate authority 

Should you wish to report a complaint or if you feel that X-Nav Technologies, LLC has not addressed your concern in a satisfactory manner, you may contact the Swiss Federal Data Protection and Information Commissioner, the UK Information Commissioner’s Office (ICO), or the relevant EU or EEA local data protection authority, as applicable.

Languages 

This policy is executed in English and may be translated into other languages. In the event of any conflict or discrepancy between the English language version and a translated version, the English language version of this policy shall control.

Cookies 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies? 

X-Nav Technologies, LLC uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use? 

There are a number of different types of cookies, however, our website uses:

  • Functionality – X-Nav Technologies, LLC uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – X-Nav Technologies, LLC uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. X-Nav Technologies, LLC sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.